Please read these Terms & Conditions carefully before accessing or using the eight789 platform. By registering an account or placing any wager, you confirm that you have read, understood, and agreed to be bound by all provisions set out herein.
These Terms & Conditions (hereinafter "Agreement" or "Terms") constitute a legally binding contract between you (the "User", "Member", or "Player") and eight789 (the "Company", "Platform", "we", "us", or "our"), governing all access to and use of the online gaming and sports betting services available at https://eight789.casa and any associated subdomains or mobile-optimised versions thereof (collectively, the "Platform").
eight789 operates as a digital entertainment and online gaming platform offering live casino games, slot titles, sports betting markets, crash games, and related services. The Platform is designed and operated primarily for users located in Malaysia and provides all services denominated in Malaysian Ringgit (MYR / RM).
By accessing the Platform, creating a Member account, making a deposit, or placing any wager, you irrevocably acknowledge that you have read this Agreement in its entirety, that you understand its provisions, and that you agree to be bound by all terms herein. If you do not agree to any part of this Agreement, you must immediately cease all use of the Platform.
For the purposes of this Agreement, the following terms shall carry the meanings set out below unless the context expressly requires otherwise:
| Term | Definition |
|---|---|
| "Platform" | The eight789 website accessible at https://eight789.casa, including all games, sportsbook markets, account management features, and related digital services. |
| "Member" / "User" | Any individual who has successfully registered an account on the Platform and whose registration has been approved by the Company. |
| "Account" | The individual registered profile held by a Member on the Platform, through which all gaming, financial, and communication activities are conducted. |
| "Wager" / "Bet" | Any real-money stake placed by a Member on any game, match, event, or outcome facilitated by the Platform. |
| "Bonus Funds" | Promotional credits, free spins equivalent value, or other non-cash incentives credited to a Member's account subject to wagering requirements. |
| "KYC" | Know Your Customer — the identity and address verification process required under anti-money-laundering obligations before withdrawal privileges are activated. |
| "Wagering Requirement" | A multiplier applied to Bonus Funds specifying the total wager volume a Member must complete before any bonus-derived winnings become eligible for withdrawal. |
| "MYR / RM" | Malaysian Ringgit — the sole currency in which the Platform transacts with Members. |
| "Self-Exclusion" | A voluntary programme through which a Member may suspend access to their Account for a defined or indefinite period as a responsible gambling measure. |
| "Prohibited Territory" | Any jurisdiction in which access to, or use of, the Platform is restricted or prohibited by applicable law. |
Registration on and use of the eight789 Platform is conditional upon the following eligibility requirements being met at all times. Members represent and warrant that:
Each Member is permitted to hold one (1) Account only. The creation of multiple accounts by the same individual — whether under the same or different names, email addresses, payment methods, or device identifiers — is strictly prohibited and will result in the permanent closure of all associated accounts and forfeiture of any balances therein.
4.1 Registration Information
At the time of registration, Members are required to provide accurate, current, and complete personal information including — but not limited to — their full legal name, date of birth, residential address, email address, and contact number. Members undertake to keep this information up to date at all times and to notify the Platform of any changes within a reasonable period.
4.2 Account Security
Members are solely responsible for maintaining the confidentiality of their login credentials. The Company will not be liable for any losses arising from the unauthorised use of a Member's account that results from that Member's failure to secure their credentials. Members must notify the Company immediately upon becoming aware of any unauthorised access to their Account.
4.3 KYC Verification
Prior to processing any withdrawal request, eight789 requires all Members to complete a Know Your Customer (KYC) verification process. Documents typically required include a valid Malaysian identity document (MyKad, Driver's Licence, or Passport), a recent proof of address (utility bill or bank statement issued within the preceding three months), and — where required — a selfie holding the identity document. Failure to complete KYC will result in the suspension of withdrawal privileges until verification is satisfactorily concluded.
Access to and use of the Platform is granted on a limited, non-exclusive, non-transferable, revocable basis for the sole purpose of personal, non-commercial online gaming and sports betting. Members agree to use the Platform strictly in accordance with these Terms and all applicable laws.
5.1 Gameplay Integrity
All games offered on the Platform are supplied by certified international game studios whose random number generation (RNG) systems are subject to independent testing and auditing. Return-to-player (RTP) figures are published openly for all slot titles. Members acknowledge that all outcomes are determined by certified RNG systems and that eight789 does not manipulate game outcomes in any manner.
5.2 Sports Betting
Sports betting markets — including Liga Super Malaysia, the English Premier League (EPL), UFC, international football, and other events — are offered subject to individual market rules. Odds are subject to change until a bet is confirmed. All confirmed bets are final and cannot be amended or withdrawn by the Member after placement except as expressly provided in applicable market-specific rules published on the Platform.
5.3 Technical Malfunctions
In the event of a material technical malfunction, server error, or software fault that affects the outcome of any game or bet, eight789 reserves the right to void the affected wager and refund the staked amount to the Member's Account. The Company's determination in such matters shall be final.
6.1 Accepted Payment Methods
eight789 accepts deposits and processes withdrawals via the following Malaysian payment channels:
6.2 Deposit Limits
The minimum deposit is RM30. Maximum deposit limits vary by payment method and Member account tier. Members may request adjustments to their deposit limits at any time through their account settings, subject to responsible gambling controls.
6.3 Withdrawal Processing
Withdrawal requests are processed as follows, subject to KYC verification being complete and all wagering requirements being satisfied:
All funds are paid in Malaysian Ringgit (MYR). No currency conversion charges are applied to withdrawals. The Company reserves the right to conduct additional security verification checks on withdrawal requests that exceed certain thresholds or that trigger internal risk parameters.
6.4 Withdrawal Conditions
A withdrawal request may be declined or delayed where: (a) KYC verification is incomplete; (b) applicable bonus wagering requirements have not been fulfilled; (c) the Account is under investigation for suspected fraud, collusion, or policy breach; or (d) the requested amount exceeds applicable daily or weekly withdrawal limits.
eight789 offers various promotional incentives including welcome bonuses, reload bonuses, free spin equivalents, referral rewards, cashback programmes, and seasonal festival promotions (including campaigns tied to Chinese New Year, Hari Raya, and Deepavali). All bonuses are subject to the following general conditions unless individual promotion terms specify otherwise:
eight789 is firmly committed to responsible gambling. The Company recognises that online gaming can pose risks for a minority of users and has implemented a range of tools and safeguards to support Members in maintaining healthy gambling habits. For a full overview of available tools and support resources, please visit our dedicated Responsible Gambling page.
8.1 Age Verification
The Platform enforces a strict 21 years minimum age policy. Age verification checks are conducted at registration and prior to first withdrawal. Any account found to belong to a person under the age of 21 will be immediately closed and all funds returned to the depositing payment method following an investigation.
8.2 Player Controls
Members may access the following responsible gambling controls from their account settings at any time:
8.3 Self-Exclusion
Members who wish to self-exclude may do so by accessing the responsible gambling section of their account settings or by contacting the Support team via in-platform live chat. Once a self-exclusion is active, the Member's account will be suspended for the duration elected, and marketing communications will cease immediately. Self-exclusion periods may not be shortened once activated.
Members are strictly prohibited from engaging in any of the following activities in connection with their use of the Platform:
Breach of any of the above prohibitions may result in immediate account suspension, permanent closure, forfeiture of all funds, and referral to relevant law enforcement authorities where applicable.
All content on the Platform — including but not limited to text, graphics, logos, icons, images, game assets, software, data compilations, and code — is the property of eight789 or its licensed suppliers and is protected by applicable intellectual property laws. No part of the Platform may be reproduced, distributed, adapted, transmitted, or made available to third parties in any form without the express prior written consent of the Company.
Members are granted a limited, non-exclusive, personal licence to access and use the Platform for personal gaming purposes only. This licence does not include any right to sublicense, modify, reverse-engineer, or commercially exploit any portion of the Platform or its content.
To the maximum extent permitted by applicable law, eight789, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, or business interruption — arising out of or in connection with:
Where liability cannot be wholly excluded by law, the Company's total aggregate liability to any Member shall not exceed the total value of funds held in that Member's account at the time the claim arises.
eight789 reserves the right to amend, update, or replace any provision of these Terms & Conditions at any time. Where a proposed amendment materially affects Members' rights or obligations, the Company will provide reasonable advance notice via in-platform notification or email to the address on record. The effective date of any amendment will be clearly stated at the top of the updated Terms document.
Members who continue to access or use the Platform following the effective date of any amendment shall be deemed to have accepted the revised Terms in their entirety. Members who do not accept any proposed amendment must cease all use of the Platform and contact the Support team to arrange Account closure and withdrawal of any remaining balance prior to the amendment's effective date.
These Terms & Conditions shall be governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which the Platform is licensed to operate. Members agree that any dispute arising from or relating to these Terms, the Platform, or any transaction conducted thereon shall first be submitted to the Company's internal dispute resolution process.
Members wishing to raise a dispute must contact the Support team in writing, providing full particulars of the complaint within 30 days of the event giving rise to the dispute. The Company will acknowledge the complaint within five (5) business days and provide a substantive response within twenty-one (21) business days where reasonably practicable.
If a dispute is not resolved to the Member's satisfaction through the internal process, the Member may escalate the matter to an appropriate alternative dispute resolution body as notified by the Company.
For any queries regarding these Terms & Conditions, your Account, payment processing, bonus eligibility, or any other matter relating to the Platform, please contact the eight789 Support team through the following channels:
When contacting us, please include your registered username and, where relevant, your transaction reference number to expedite resolution. Do not share your password with any support agent — eight789 staff will never request your login credentials.
A plain-language summary of eight789's core obligations and player protections.
All slot and live dealer games on eight789 are supplied by independently certified studios. RTP figures are published openly. Outcomes are never manipulated by the Platform.
eight789 charges no processing fees on standard MYR deposits or withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, or Boost.
E-wallet withdrawals via Touch 'n Go or Boost typically process within 30 minutes of approval. FPX bank transfers complete within 1–3 hours under normal operating conditions.
Deposit limits, session controls, self-exclusion, and cooling-off periods are accessible to all Members at no cost, in accordance with our responsible gambling commitment. 21+ only.
All personal and financial data is encrypted in transit and at rest. eight789 does not sell, rent, or share Member data with unauthorised third parties. See our Privacy Policy for full details.
Members in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and across Malaysia can reach a real support agent at any hour via in-platform live chat. Disputes are acknowledged within five business days.
Our 24/7 support team is available for all Members across Malaysia. You can also explore our FAQ for quick answers, or return to the homepage to get started. 21+ only. Play responsibly.